A knowledge base with an AI assistant that answers in seconds
When equipment fails, your specialist no longer waits for an engineer. They scan a QR code, describe the issue — text or photo — and get a verified, step-by-step resolution.
No apps · No accounts · 60-second onboarding
For service & field teams, operations, and technical support
The knowledge exists. Fast access doesn't.
Equipment is down, the diagnostic tool throws an unknown error — the technician calls your support line. Again. Your engineers answer the same questions every day, while critical knowledge sits in PDFs and spreadsheets nobody reads. Every escalation costs time. Every return of working equipment costs money.
From document to resolution in three steps
Upload
Admins upload PDFs, Excel, Word, CSV and images. The AI extracts and structures Q&A pairs automatically.
Curate
The AI drafts each entry, an LLM judge validates it against the source and your policies — and only then does it reach an operator for final approval.
Resolve
A specialist scans a QR, describes the issue in text or photo — and gets the correct step-by-step resolution in seconds.
SolvOps cuts ticket resolution from hours to seconds. A specialist scans the QR code on the equipment, enters a PIN and describes the problem in text or with a photo — no app installs, no accounts. The request runs through a three-tier hybrid search: an exact match against known issues first, then semantic search over a vector knowledge base (pgvector), and only for unusual cases does LLM reasoning step in. Every answer is built on entries that passed a double check — an LLM judge validates the draft against the source document and an operator approves it by hand — so unverified information never reaches the field. When confidence is too low, the system opens a support or CRM ticket with the full conversation context. In pilot deployments, up to 94% of requests are resolved without an engineer, and second-line escalations drop by 60–80%.
Three roles — three screens
Everything you need for instant field support
Zero-friction onboarding
A branded PWA, unique URL, QR code and printable guide. Access by 4-digit PIN — no accounts, no app stores.
Multi-modal input
Text or photo: broken parts, error screens, indicator lights, diagrams. A vision model analyses the image and matches the KB.
Two-stage verification
AI drafts an entry → an LLM judge validates it against the source and your policies → an operator approves. Draft queue, bulk approval, zero unverified answers.
Blind-spots intelligence
Unresolved queries land in a dedicated view. See exactly what the AI couldn't answer and close gaps proactively.
ROI dashboard
Queries, resolution rate, fallbacks, saved engineer hours, quota usage. Management-ready metrics out of the box.
Auto CRM escalation
At its confidence limit the AI opens a ticket itself — with the specialist's input, session ID and context. Nothing is dropped.
Hours become seconds
* Saved hours calculated at 10 min average engineer time per resolved query. Metrics are based on pilot deployments.
Enterprise-grade by default
Every client's data is isolated, keys never sit in code, and every uploaded file is validated at the API boundary.
Keys in Vault
LLM API keys in HashiCorp Vault — never in env vars or source.
Tenant isolation
Full per-tenant isolation — one client can't see another's data.
JWT + rotation
Authentication with refresh-token rotation.
File validation
All uploads validated, sanitised and size-limited.
Transparent pricing, per company
Priced per tenant (company). Volume discounts available.
Need a different volume? Let's discuss custom terms.
Frequently asked
What is SolvOps?+
SolvOps is an AI assistant for technical support and field teams. It answers specialists' questions from the company's verified knowledge base: a worker scans a QR code, describes the problem in text or with a photo, and gets a step-by-step fix in seconds. Requests the AI cannot resolve are escalated to support or CRM automatically.
Do we need to train staff?+
No. A specialist scans a QR, enters a 4-digit PIN and describes the issue. The whole field team onboards in under 60 seconds — no apps, no accounts.
Where do the answers come from?+
Only from your verified knowledge base. Every entry goes through two checks: an LLM judge first validates the draft against the source, then an operator approves it by hand — the AI never serves unverified information.
What if the AI doesn't know?+
The system automatically opens a support ticket with the specialist's input, session ID and context, and notifies your team. Nothing is dropped.
Where are keys and data stored?+
LLM API keys live in HashiCorp Vault, never in code. Client data is fully isolated, and access is protected by JWT with token rotation.
Which file formats can we upload?+
PDF, Excel, Word, CSV and images. The AI extracts Q&A pairs automatically; operators only review.
How long does setup take?+
The knowledge base can go live the same day you upload your documents — instead of days of manual work.
IT consultant and engineer with 10+ years across web development, e-commerce and digital marketing. Builds SolvOps end-to-end — from the RAG pipeline and vector search to the field-specialist PWA. Helps businesses put LLMs and neural networks to work in real processes.